Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Do you offer a money-back guarantee?


Genlighten does not offer such a guarantee, no. We strongly encourage you to work out the details of a research project with a provider before you submit a research request or accept a quote to avoid misunderstandings. If you find that you’re unsatisfied with a provider’s research, we’re happy to help you work together in a respectful way to try to bring the project to an agreeable conclusion.