Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at, or call 302-566-5872 between 8am and 8pm Pacific Time.

How does make money?

We charge lookup providers a set percentage of their lookup fee as a commission. This commission pays for marketing and search optimization efforts that help bring traffic to the site and enhance the income providers earn. The default percentage we charge our providers is currently 10%. We plan to discount this rate for providers with particularly high lookup volumes and for providers who donate their fees to the genealogical societies for whom they volunteer. E-mail us at if you would like to learn more about our revenue-sharing policy.