Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

Do you screen providers?


We do not perform a formal background check on our providers before they are able to offer research. However, we do review and attempt to verify professional credentials and memberships listed by our providers on their profile pages. We also closely monitor the feedback they receive from clients. We will warn and eventually remove from the site providers who violate our terms of use or whose performance does not meet generally-accepted standards of professional conduct.