Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at support@genlighten.com, or call 302-566-5872 between 8am and 8pm Central Time.

How can I print or download records I receive?


We’re working on developing a dedicated page that will let you browse the documents you’ve ordered over time in the style of a photo album. This page will also offer detailed viewing, printing and download options.

In the meantime, to view your document, simply click on the link to the document or the thumbnail image next to the link. A new browser window will open and the document will be displayed using the default image viewer selected for your browser. In many instances, you can simply right-click on the image using your mouse, then select “Save Image As” in order to download the image to your hard drive.

To print, you will need to save the image to your computer and use a program like Picasa, Photoshop, or even Word to control the image size.