Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at, or call 302-566-5872 between 8am and 8pm Pacific Time.

How did get started?

Cynthia Richardson, a member of our founding management team, launched an online genealogy lookup site called in 2003, focusing on Cook County Illinois vital records. As word of her efficient and reasonably-priced service spread, clients began to ask if she knew of researchers who offered similar research services in other cities and states.

Those questions led to family discussions of how convenient it would be if researchers could go to a single website to find research help in distant places, and as a result of those conversations, her husband, Dean, who was enrolled in MBA classes in entrepreneurship at the Kellogg School of Management at the time, founded is a family-run website that grew out of Dean and Cynthia’s desire to make it easier for fellow genealogy enthusiasts to find research help online.