Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at, or call 302-566-5872 between 8am and 8pm Pacific Time.

Why do I get an error transferring earnings to PayPal?

If you get an error message when you try to transfer your Genlighten account balance to your PayPal account, it’s likely you haven’t updated your contact information.

Here’s what to do:

1) Log into Genlighten.

2) Click on “Settings” under “Your Account” on your provider dashboard.

3) Make sure the required address fields are filled in.

4) Save.

Once you’ve done that, the transfer should proceed smoothly. If that doesn’t solve the problem, please email