Help Resources

Have a question? We want to get you the answer you're looking for. Hopefully the article below has the information you're after. If you need further help, please e-mail us at, or call 302-566-5872 between 8am and 8pm Pacific Time.

Why can't I sign into Genlighten?

The most common reason people have trouble logging into Genlighten is typing a email address instead of a user name.

If you’re having trouble signing in, make sure you’re typing your user name.

If you’re sure your user name is correct, try resetting your password.

If you’ve forgotten your user name, email and we’ll message you back with it.