Interested in monitoring the provider's progress in completing your lookup? Puzzled by the status codes on the "Check Status" list? Anxious to receive your document and wondering how it will be delivered? We answer some common questions about our lookup status tracking options below.
Here are the definitions of the status codes you'll see on the "Track Status" page:
You can use the filter links above and to the left of the Status List to limit which entries are visible. Click on the "Pending" filter to display just your requests with status Submitted, In Progress or Contact Us. Click on the "Completed" link to display just your Found and Not Found requests.
Click on the Unique Descriptive Title you gave the specific lookup request (highlighted in bold, red type) to be taken to the Lookup Status Detail page corresponding to that request.
You can cancel a lookup as long as the status displayed for it on the "Check Status" page is "Submitted". To cancel, simply click on the lookup title to be taken to the "Status Detail" page for the lookup in question. Then click on the "Cancel" button on the lower-left area of the page. If you cancel your request before the provider accepts it, you will not be charged anything.
Once the provider begins work on the lookup (as indicated by the status changing from "Submitted" to "In-Process") you may no longer initiate a request for a refund of the provider’s fee by clicking "Cancel". However, if you truly no longer want the lookup fulfilled, you can inform the provider by posting a note on the lookup’s "Detailed View" page. This courtesy will be greatly appreciated by our providers.
You can delete messages you've posted, but we haven't yet implemented the ability to edit them. To delete, just click on the stylized X to the right of the message.
We're working on developing a dedicated page that will let you browse the documents you've ordered over time in the style of a photo album. This page will also offer detailed viewing, printing and download options. In the meantime, to view your document, simply click on the link to the document or the thumbnail image next to the link. A new browser window will open and the document will be displayed using the default image viewer selected for your browser. You can then use the image viewer's controls to either print the image or download it to your computer. In many instances, you can also simply right-click on the image using your mouse, then select "Save Image As" in order to download the image to your hard drive.
Start by reviewing the data you entered and compare it with the provider's instructions. Are their any ambiguities that could have led the provider to retrieve a record that fit your data but was nonetheless not the one you expected? Next, use the "Post Note" feature to send a message to the provider and explain the discrepancy. They may be able to quickly resolve the issue. If not, they may offer to try again on a subsequent trip to the repository. If you're unable to reach a satisfactory resolution of your lookup, feel free to contact us and we'll see what we can do.
It's hard to give hard and fast criteria to guide you in this regard, but here are some suggestions:
We haven't yet implemented this feature, but plan to soon.